Returns & Exchanges
In the rare eventuality you wish to exchange a product, please be guided by the following -
Our Exchange policy lasts 7 days. If 7 days have gone by since your receipt of the order, unfortunately, we can’t offer you an exchange.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Important:
- The colours you see on your device may vary due to the varying colour reproduction, brightness, resolution and temperature of individual devices. If you'd like more clarity before your purchase, please contact our customer engagement team. They will gladly assist you with 'daylight' images if needed. We will not accept exchanges against colour perception concerns.
- The attached or 'running' blouse varies in length. This is due to differences in woven warp lengths. The measurements of these are specifically called out on our online store as part of a product's description. Should you be purchasing from our retail stores, please request this be measured prior to purchase if this is of concern.
To initiate an exchange, please write to us at admin@thepremeeta.com, with complete information - Order Details, and the reason behind your intention to exchange the product. This should be done within 7 days of receiving the product for us to assess, validate and accept or decline an exchange. The parcel opening video is a MUST.
The Premeeta reserves the right to refuse an exchange if found invalid, in which case the relevant reasoning will be provided to you.
You will be responsible for your own shipping costs for shipping back your item to us. Shipping costs are non-refundable. If we process an exchange, the cost of shipping, and any import duties, levies, payment gateway charges and currency conversion fees as part of the exchange process of the product will be deducted. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Refunds
We do not offer refunds under any circumstances.
If however, you do not find a suitable product to exchange against your proposed return, you may opt to park the funds with us for a future purchase.
Please refer to our Returns & Exchange policy above this section to familiarise yourself with the process for exchanging a product.
Cancellations of orders
We start processing your order as soon as you pay for the same and hence we do not encourage any cancellation of orders.
If you wish to discuss further a potential cancellation please contact our customer support team at admin@thepremeeta.com